Privacy Policy
1. Introduction
At Cozy Corner Homes, accessible at cozycornerhomes.com (“Website”), we are committed to protecting and respecting your privacy. We recognize the importance of safeguarding your personal data and are dedicated to ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy describes how we collect, use, disclose, and secure your information when you interact with our Website, and informs you of your rights and choices.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all users, visitors, customers, and others who access cozycornerhomes.com or otherwise interact with our services (“you” or “your”). For the purposes of the GDPR, Cozy Corner Homes is the data controller responsible for the processing of your personal data through the Website. Our data processing operations originate primarily in the United States, and we implement appropriate safeguards for international data transfers in compliance with applicable laws.
3. Categories of Data We Process
We collect and process the following categories of personal data:
a. Usage Data – Information related to your visit and interaction with our Website, including IP address, browser type, pages visited, referring URLs, access timestamps, session duration, and other analytical data.
b. Account Data – Personally identifiable information you provide when creating an account or making inquiries, such as your full name, email address, mailing address, and phone number.
c. Profile Data – Information related to your preferences, purchase history, saved listings, and browsing behavior on our Website.
d. Communication Data – Records of your communications with us, including email inquiries, customer service exchanges, and your responses to surveys or marketing campaigns.
e. Technical Data – Device-related technical information such as operating system, screen resolution, browser settings, and system configuration.
f. Transaction Data – Details relating to services purchased, booking information, billing address, payment confirmations, and other transactional information, though we do not store full payment details.
g. Preference Data – Your consent status, marketing preferences, and indicated interests in specific property types, services, or communications.
4. Legal Bases for Processing Personal Data
We process personal data under the following lawful bases:
– Contractual Necessity: To fulfill contractual obligations, such as processing requests or providing services you’ve requested.
– Legitimate Interest: To enhance user experience, perform analytics, maintain network security, and conduct business operations.
– Consent: When you voluntarily opt in to certain uses of your information, such as marketing communications or non-essential cookies.
– Legal Obligations: To comply with legal obligations or respond to lawful requests from authorities.
5. Your Data Protection Rights
Pursuant to applicable laws, you have the following rights over your personal data:
– Right of Access – You may request confirmation of whether we process your personal data and obtain a copy of that data.
– Right to Rectification – You may request the correction of inaccurate or incomplete personal data.
– Right to Erasure – You may request that we delete your personal data, subject to legal retention obligations.
– Right to Restriction – You may restrict certain processing under defined circumstances.
– Right to Portability – You have the right to receive your personal data in a structured, commonly used format and request we transfer it to another data controller.
– Right to Object – You may object to specific processing activities where we rely on legitimate interests or direct marketing.
To exercise any of the above rights, please contact us at [email protected]. We will respond to verified requests in accordance with applicable law.
6. Security Measures
We implement industry-standard security protocols to protect your personal data against unauthorized access, disclosure, misuse, or destruction. Measures include encryption of data in transit, access controls and user authentication, secure backups, monitoring of system activity, and regular cybersecurity training for our team members.
7. International Data Transfers
In cases where your data is transferred outside the jurisdiction where it was collected, we ensure that adequate safeguards are in place, including reliance on European Commission-approved Standard Contractual Clauses and compliance with regional data protection regulations. International transfers are conducted only where strictly necessary and in accordance with legal requirements.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to meet legal, regulatory, or operational compliance obligations. Retention periods vary by data category:
– Usage and Analytical Data: Retained for up to 24 months.
– Account and Profile Data: Retained while the user account remains active and for a period of 6 years thereafter for legal or business continuity purposes.
– Communication Records: Kept for 3 years.
– Transaction Data: Retained for 7 years for tax and accounting purposes.
– Preference Data: Retained until the withdrawal of consent or deletion of the user account.
9. Cookie Policy
Our Website uses cookies and similar tracking technologies to ensure optimal functionality and enhance your user experience. Cookies are categorized as follows:
– Essential Cookies: Required for basic site functionality and security.
– Functional Cookies: Enable personalized site features such as property preferences.
– Analytics Cookies: Collect aggregated data about usage patterns to improve our services.
– Performance Cookies: Monitor load times and system performance for user optimization.
10. Cookie Management and Compliance
Upon your first visit to cozycornerhomes.com, a cookie consent banner is displayed allowing you to manage acceptance of non-essential cookies. You may adjust cookie settings at any time through your browser or device. Under GDPR and CCPA, you have the right to withdraw consent for cookies and opt out of the sale of personal data (if applicable). Instructions for exercising cookie preferences or requesting data deletion may be directed to [email protected].
11. Special Protections for Children
This Website is not intended for children under the age of 13. We do not knowingly collect or solicit personal data from users under 13. If we become aware of such data being collected inadvertently, we will take prompt steps to delete it. Parents or guardians with concerns may contact us directly via [email protected].
12. Policy Updates
We reserve the right to update this Privacy Policy to reflect changes in legal requirements, our data practices, or Website functionality. Any updates will be communicated through prominent notice on our Website or by direct communication where appropriate. Continued use of cozycornerhomes.com following such updates constitutes acceptance of the revised terms.
13. Contact Us
If you have any questions about this Privacy Policy, our practices, or your data rights, please contact us by email at [email protected]. We are committed to resolving privacy concerns in a timely and transparent manner.
Cozy Corner Homes is fully committed to safeguarding your privacy and adhering to applicable US and international data protection laws, including GDPR and CCPA. We encourage you to contact us should you have any privacy-related inquiries.